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We want you to be completely satisfied with your purchase from Shiv International. However, we understand that sometimes a refund may be necessary. Please read our refund policy carefully to understand your options.
To be eligible for a refund, the following conditions must be met:
The following items are not eligible for refunds:
To request a refund, please contact our customer service team at info@shivinternational.biz or +91-98140-90053. Please include your order number and the reason for the refund request. Our team will review your request and provide further instructions on how to proceed.
Once your refund request is approved, we will initiate a refund to your original method of payment. Please note that it may take 7-10 working days for the refund to be processed and for the funds to appear in your account, depending on your payment provider.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to an error on our part or a defective item.
If you have any questions or concerns about our Refund Policy, or if you would like to exercise your rights regarding your personal information, please contact us
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shivinternational.biz or +91-98140-90053.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shivinternational.biz and our team will contact you.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: SHIV INTERNATIONAL, 6966 St.No. 1, New Shakti Nagar, Near Dada Motor, Ludhiana - 141002.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at info@shivinternational.biz or +91-98140-90053 for questions related to refunds and returns.